How do we get our training dates?

 A ‘System Set-Up Form’ will have been sent to the MYP Champion after the initial briefing call. Once the form has been completed and sent back, we will provide you with all of your training dates.

What’s the secret to a successful rollout?

MYP has extensive market experience in delivering expert training to staff and management, and our experience has reinforced that the following are fundamental to a successful rollout and implementation:

• Attend all scheduled training sessions, ensuring all relevant staff attend the sessions also
• Arrive on time with working technology – access to a computer with microphone (or phone), camera, dual screen or large screen, relevant access to the system and access to Microsoft Teams (for Tailored Training session) or GoToTraining (for MYP Training sessions), and stay for the duration of the session without interruptions
• Allocate time at the end of a session to do the recommended post session tasks in preparation for the next session

How do we keep the project on track?

Use your implementation project template located in your self client in ARM to allocate tasks to staff and set timelines. Schedule weekly check ins with your Project team and flag any issues with the MYP team as soon as possible.

How long will my rollout take ?

The timing for the rollout depends on the level of engagement, the current status of existing business systems, the quality of project management, available resources and commitment of the team. Specified timeframes for implementation will be provided during the subscription process and implementation planning stages. Typically, our clients complete rollout within 3 months. Since the rollout is dependent on your goals, we structure the rollout to prioritise objectives to suit your needs.

How do I get Level 2 support?

Level 2 support is attributed after completing Certified Training.  This can be via completing a myTraining course, attending a live MYP Training session or attending a Tailored Training session.

Do all my team have to be in training?

Not all team members need to be in all sessions.  It is beneficial to have the project team present for the majority of sessions. However, it is best to ensure staff attend the sessions that are relevant to their role (i.e. Roster Managers should attend all PocketWatch training sessions).

	MYP Training is live and booked via the calendar on the front screen
	myTraining is video based and available 24/7

Is there any cost associated with cancelling a booked session?

As per our Terms + Conditions, any late cancellations or reschedules made 48 hours prior to a confirmed training session will result in an additional 25% of the training fee being charged by MYP as compensation for further costs incurred in rescheduling the session (preparation of documents, resetting links) as well as the lost opportunity to schedule an alternate training session in that timeslot. Subscribers that have a rollout package will be charged an additional $150 per hour of booked training that is being postponed.

We have an external bookkeeper. Do they need to attend training?

Whilst it is not mandatory for them to attend, it may be beneficial for them.  However, we do suggest they be present for the API set up session for your accounting software.

What do I do if I have a question and I don’t have a session booked?

If you have completed the relevant Certified Training for the module you have a question for, you can lodge a ‘User support’ ticket via the Support Centre where our team will get back to you that day to resolve.  An alternative is to register for and attend one of our live Q+A sessions which are run twice a week – one focusing on GENIUS and PocketWatch and the other focusing on ARM, 94six, GOMS, myDocs and formSPACE.

What do we do if we haven’t had time to complete training before our process training session?

The process training sessions are designed to build on your knowledge from the myTraining videos and the live MYP Training sessions.  If you haven’t attended those sessions, we recommend rescheduling your process training until you have.

What do we do if we need extra sessions?

If you are a key member of the project team and are within a current rollout, you can request an extra session at the end of your process training sessions with our trainers, and they can organise the additional session.  Alternatively, you can lodge an ‘Advanced training quote’ ticket via our Support Centre.

Who is the best person to be the MYP Champion?

The best person within your organisation to be the MYP Champion is the staff member who will be leading and overseeing the implementation of the software.  They must be available for all training sessions and will be the main point of contact for MYP.

Can I have more than one MYP Champion?

No, there is only one person that can be the MYP Champion due to certain permissions that are available to them regarding the subscription.

What permissions should I give the project team?

There is a recommended permissions article within myHelp which outlines which permissions to apply for your project team.

We can’t get our data sorted quickly. What impact does that have on our rollout?

We can still proceed with your training sessions without your data uploaded as your test client can be used throughout training.  However, we highly recommend that you insert at least 1 or 2 real clients on to the system prior to training as training is more beneficial when working with your real life examples.

We are brand new and don’t have any historical systems to work from. Do you have any sample processes?

MYP does provide some standard templates for organisations to use as a basis.  We can also share suggestions on best processes. We also provide sample templates for download via the ‘In depth’ areas within myRollout.

We aren’t NDIS registered yet so should we be doing training now?

You can complete the basic training and set-up of the system. However, we suggest waiting until you have been fully registered and have a client onboarded before completing the process training as training will be more beneficial when working with your real life examples.

I have completed lots of training, why don’t I have Level 2 support?

Not all training sessions attribute Level 2 support.  Only Certified Training + Tailored Training apply Level 2 support upon completion. Professional Development sessions do not.

How long is it going to take us to roll out?

This is dependent on the size of the organisation and the amount of modules you are subscribed to. The larger the organisation is and the more modules you are subscribed to will extend the length of the rollout process.

Can we fast track our rollout?

Your rollout is entirely dependent on the resources that you put into the process.   Once your training dates are finalised, it will give you a good indicator of when your rollout will be completed. If you would like to go faster than the recommended dates, please advise and we can work with you to adjust the schedule.

When should I give my general team access to MYP?

Access to the wider team should be given after set up has been completed for the modules and your trials have been run.

Can you create more than 5 forms for us?

Data integration for 5 forms is included in your rollout.  If you are wanting more forms created, you can lodge a ‘Data integration quote/request’ ticket via the Support Centre and we will provide a quote for any additional forms.